GROOMING POLICY

 At Good Dog Collective, we’re committed to creating a safe, low-stress grooming experience for our clients  pets and their people. To help us deliver consistent, personalized care, we kindly ask all clients to review and follow the policies below. 

New Clients & Required Forms

All first-time appointments require completion of a Client Intake Form, which includes your pet’s current health status and vaccination records. You’ll also be asked to sign a Service Agreement and Release Form upon your visit at time of drop-off. These documents are provided during the online booking process and can be sent via email by our team as part of your appointment confirmation.

To secure grooming appointments for new clients, a valid credit card is required at the time of booking. In the event of a missed appointment or a cancellation with less than 24 hours’ notice, the scheduled service fee will be charged in accordance with our Cancellation & No Show Policy.

Booking & Walk-In Availability

Appointments may be scheduled online or by phone.

To confirm your dog grooming appointment at Good Dog Collective,, an initial booking fee of $25 will be charged to your credit card at the time of scheduling. This fee secures your appointment and will be applied to your final bill on the day of service.

We accept walk-in appointments and will be booked based on groomer discretion and availability. If you’re planning to walk in, we encourage you to call ahead to confirm that a groomer is available to assist you.

For cancellations or rescheduling, please contact us directly at (416) 368-2275. This ensures your request is handled promptly.

Appointment Confirmation policy

All appointments must be confirmed at least 24 hours in advance.

Our team will follow up with a confirmation request. If we do not receive confirmation within that 24 hour window, the appointment will be released and considered cancelled. You can confirm by replying to our email or calling the store.

Cancellation & No-Show Policy

To maintain a smooth and fair scheduling system, we kindly ask all clients to observe the following cancellation and rescheduling guidelines:

• Cancellations or changes to an appointment require at least 24 hours’ notice to avoid any fees. This allows us to offer the spot to another client in need of service.
• We understand that life happens and schedules may change. However, in the event of a cancellation made with less than 24 hours’ notice or a no-show, the $25 booking fee will be non-refundable and non-transferable. This policy ensures fairness to our team and allows us to manage our schedule and serve other clients efficiently

If an emergency or unforeseen circumstance prevents you from keeping your appointment, please let us know as soon as possible. At the groomer’s discretion, fees may be waived in genuine cases of emergency.

Please keep in mind that grooming appointments are reserved exclusively for your pet, and our groomers’ time is scheduled accordingly. Since groomers are compensated on a commission basis, last-minute cancellations and no-shows not only leave a gap in the schedule but also directly impact their earnings. 

Your consideration and timely communication help us ensure our team is supported and that we can continue to offer attentive, high-quality care to all clients. 

Arrival & Late Policy

Please arrive on time for your scheduled appointment.

If you are more than 15 minutes late, a late fee of $25 or more may apply. In some cases, the groomer may not be able to accommodate the appointment depending on the day’s schedule and as such "no-show" fee will be applicable.

Pick-Up Policy

 We ask that pets be picked up at the time provided by your groomer.

As a cage-free facility, we do not board pets or keep them longer than necessary. 

• If a pet is not picked up within 30 minutes of the agreed time, a $25 handling fee will apply to cover a relief walk by our friends at waggr.ca
• An additional $25 charge will be added for every 30-minute interval beyond that time. If you’re unable to return on time we can coordinate a walk-home service by our friends at waggr.ca tarting at $25, depending on distance and availability. 

Senior and Aged Pet Policy

Generally speaking, pets over the age of 10 are considered aged, or senior, and may have underlying health conditions.  If this will be your pet’s first time at our facility, we would like to take the extra precaution to ensure that you understand that older pets may be more susceptible to stress.  

If your pet is between 10 and 14 years of age, we will kindly ask that you read, review, and sign our Aged Pets Release form.  As there may be a heightened level of risk for servicing senior pets, for the safety and well-being of your dog we cannot accept new clients who are 15 years of age or older.  

Post Groom Touch Up Policy

Should you find your pet requires any touch ups or attention to a specific concern please notify us within 24 hours of your pet’s grooming appointment.

Emergencies & Veterinarian Care policy

Should your pet require immediate veterinary attention, we will transport your pet to the nearest vet to our store which is  PetNation located at 445 King Street East, Toronto, ON.   Please note that as the owner, you will be responsible for all medical and veterinarian costs incurred. 

Health Status policy

Owners are required to verify that their pet has been in good health  prior to their arrival for their appointment.  To ensure the safety and well-being of your pet, owners must inform us of any allergies, intolerances, sensitivities, illnesses, physical conditions and/or physical limitations.

Thank You,

These policies are in place to ensure the comfort and safety of every pet in our care, and to maintain the personalized, attentive service we’re proud to offer. Thank you for understanding and supporting a better grooming experience.